To authorize your order, we might need detailed personal information. If you’re asked to do this, it’s because your order was randomly selected for extra verification by our fraud prevention team. This is to ensure the safety of our customers from any potential unauthorized charges. If authorization isn’t completed within a week, we may assume it’s fraudulent, and the order might be canceled without additional notification.

You can request a refund within 7 days of receiving your package. Please note that the return shipping cost won’t be reimbursed. We’ll refund the item cost, but not any associated services. For further information, refer to our Return Policy.

If we issued a credit card refund, it may take 14-30 days as your card issuer requires time to process it. Although we can process the refund on our end within 24 hours, your card issuer may take 14-30 days to transfer the funds. Unfortunately, we have no control over this process. Please contact your card issuer for specific details. We sincerely apologize for any inconvenience and greatly appreciate your understanding.